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timpson

Address:

Timpson House,
Claverton Road,
Wythenshawe,
M23 9TT

Website:

Timpson

With more than 5,600 employees, 2,000 owned stores, and 119 “Snappy Snaps” franchisees spread across the UK and Ireland, Timpson is the top retail service provider in the UK. John Timpson serves as chairman of the family-owned Timpson, which was founded in 1865.

The Group keeps growing by adding new locations (mostly supermarket concessions or pods), expanding its photo business, which now includes the recently converted Tesco Photo Estate and Tesco online service, growing its nationwide locksmith business, and adding new services like iPad and cell phone repairs.

It’s all about you…

The Timpson ethos is to provide great customer service and to do this we operate an ‘Upside Down’ management style.  We believe the best way to give great customer service is to give freedom to the colleagues that serve customers.  The management teams delegate authority but retain responsibility and we have only 2 rules:

  • Look the part
  • Put the money in the till

Our colleagues in-store are supported by:

  • 32 area teams, that consist of an area manager and a team of area development managers and mobile managers – each team supports about 40 stores.
  • 5 Excellence Centres that provide specialist help and services on shoe repairs, keys, watch repairs, engraving and photo-processing.
  • 21 dry cleaning hubs supporting our network of 750 dry cleaning stores.
  • 2 warehouses, including a specialist photo warehouse in Ellesmere Port.
  • A support office – Timpson House – based in Manchester which provides support to the store colleagues with people support, training, customer care, shop development, buying, payroll and finance.